![]() ![]() The plugin is completely translation-ready. NanoSupport is an Open Source and GPL licensed Free plugin. Easy Digital Downloads (EDD) v2.2+ - Tested up to v2.9.11.WooCommerce (WC) v2.5+ - Tested up to v3.5.5, or.To get E-Commerce Support, you will need either: Clean and well commented and well documented code.Fully responsive and Mobile devices friendly.100% Translation-ready and automatic translation enabled. ![]() Complete data deletion on uninstallation (if chosen).NanoSupport page-to-page navigation and page-wise notices (on demand).Email notification to Support Agent on ticket reply.Email notification to Support Seeker on ticket reply.Email notification to Support Seeker on account creation on ticket submission.Email notification to admins on new ticket submission.Add ticket on behalf of other user (admin end).Dashboard widget with necessary instruction and links for Support Seekers.Dashboard widget with personal status for Agents in charts.Dashboard widget with current status in charts.Support Seeker user role and privileges.Shortcode-enabled pages (installed on plugin activation, but modifiable).Internal Notes in-between support teams.Set support priority (Low, Medium, High, Critical).Change ticket status (Pending, Open, Under Inspection, Solved).E-Commerce Support - Support to products of Easy Digital Downloads (EDD) and WooCommerce (WC).Copy ticket content into Knowledgebase document.Auto generate user account’s password on ticket submission (if chosen).Auto generate user account’s username on ticket submission (if chosen).Ticket submission with login (Beta Feature).Smart templating for nice theme and third party plugins support.Knowledgebase Search - Search the Knowledgebase documents separately and suggest users from the Knowledgebase documents while submitting a new ticket.Visit the ‘Installation’ tab for more details on how to use the plugin. So the plugin provides a manageable communication privately in between you and your that specific user only. The plugin is to provide support to your users - the users those are taking product or services from you. It has built-in Knowledgebase that is integrated to put generalized information for public acknowledgement. No 3rd party support ticketing system required, no external site/API dependency, simply create your own fully featured Support Center within your WordPress environment, and take your support into the next level. Create a fully featured Support Center within your WordPress environment without any third party system dependency, for completely FREE of cost. ![]()
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